ITIL Service Strategy

Information

The strategic aspect of services within the Service Lifecycle should not be underestimated. It is essential that IT fits in with the business. This requires specific knowledge and skills. How can you include services at a strategic level? This module offers a thorough basis for strategic development, appraisals, financial management and demand management.

  

Target group:

You are a CIO, CTO, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or a member of the supervisory staff. Your role involves dealing with the operational activities of services and managing, coordinating or integrating these within the Service Lifecycle.

  

What will you learn?

Candidates are tested on the following categories:

  • Introduction to service strategy 
  • Service strategy principles
  • Service strategy processes
  • Governance
  • Organizing for service strategy
  • Technology considerations
  • Implementing service strategy
  • Challenges, critical success factors and risks​

  

Prerequisites: ITIL Foundation Certified


Duration of the Training: 2 Days


Exam Details :

Number of Questions: 8

Pass Score: 70%

Open book/notes: No 

Electronic equipment permitted: No​


Exam Body: Peoplecert

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