The strategic aspect of services within the Service Lifecycle should not be underestimated. It is essential that IT fits in with the business. This requires specific knowledge and skills. How can you include services at a strategic level? This module offers a thorough basis for strategic development, appraisals, financial management and demand management.
You are a CIO, CTO, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or a member of the supervisory staff. Your role involves dealing with the operational activities of services and managing, coordinating or integrating these within the Service Lifecycle.
What will you learn?
Candidates are tested on the following categories:
Prerequisites: ITIL Foundation Certified
Duration of the Training: 2 Days
Exam Details :
Number of Questions: 8
Pass Score: 70%
Open book/notes: No
Electronic equipment permitted: No
Exam Body: Peoplecert
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