This module is for anyone wishing to familiarize themselves with Service operations, the principles, processes, activities and functions of management and operation of ICT infrastructures. This knowledge enables organizations to keep more efficient control of their operations and increases the quality of IT Service Management.
You are a CIO, CTO, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or a member of the supervisory staff. Your role involves dealing with the operational activities of services and managing, coordinating or integrating these within the Service Lifecycle.
What will you learn?
Prerequisites: ITIL Foundation Certified
Duration of the Training: 2 Days
Exam Body: Peoplecert
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