ITIL Service Operation

Information

This module is for anyone wishing to familiarize themselves with Service operations, the principles, processes, activities and functions of management and operation of ICT infrastructures. This knowledge enables organizations to keep more efficient control of their operations and increases the quality of IT Service Management.


Target group:

You are a CIO, CTO, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or a member of the supervisory staff. Your role involves dealing with the operational activities of services and managing, coordinating or integrating these within the Service Lifecycle.


What will you learn?

  • The importance of Service Management as a Practice concept and Service Operation Principals, Purpose and Objective
  • How all processes in ITIL® Service Operations interact with other Service Lifecycle processes
  • The sub-processes, activities, methods and functions used in each of the ITIL® Service Operation processes
  • The roles and responsibilities within ITIL® Service Operation and the activities and functions to achieve operational excellence
  • How to measure ITIL® Service Operations
  • Technology and implementation considerations surrounding ITIL® Service Operation
  • Challenges, Critical Success Factors and Risks associated to ITIL® Service Operation​

Prerequisites: ITIL Foundation Certified


Duration of the Training: 2 Days


Exam Details 

  • Number of Questions: 8
  • Pass Score: 70%
  • Open book/notes: No 
  • Electronic equipment permitted: No

Exam Body:  Peoplecert

Scheduled Batches

17th and 18th

November 2018

9.30 AM - 5.00 PM

Kenna Management, Hyderabad

17th and 18th

November 2018

9.30 AM - 5.00 PM

Kenna Management, Hyderabad

8th and 9th

December 2018

9.30 AM - 5.00 PM

Kenna Management, Hyderabad

8th and 9th

December 2018

9.30 AM - 5.00 PM

Kenna Management, Hyderabad

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