ITIL Service Design

Information

Service design is important for organizations that work according to ITIL®. The continued improvement of services with the Service Lifecycle of IT Service Management requires a thorough design process. This module teaches experts, within their roles, the concepts and skills associated with good service design.


Target group

You are a CIO, CTO, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or a member of the supervisory staff. Your role involves dealing with the operational activities of services and managing, coordinating or integrating these within the Service Lifecycle.


What will you learn?

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Introduction to service design
  • Service design principles
  • Service design processes
  • Service design technology-related activities
  • Organizing for service design
  • Technology considerations
  • Implementation and improvement of service design
  • Challenges, critical success factors and risks.


Prerequisite: ITIL Foundation Certified


Duration of the Training: 2 Days


Exam Details 

  • Number of Questions: 8
  • Pass Score: 70%
  • Open book/notes: No 
  • Electronic equipment permitted: No

Exam Body:  Peoplecert

Subscribe

Sign up to hear from us about specials, sales, and events.