Service design is important for organizations that work according to ITIL®. The continued improvement of services with the Service Lifecycle of IT Service Management requires a thorough design process. This module teaches experts, within their roles, the concepts and skills associated with good service design.
You are a CIO, CTO, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or a member of the supervisory staff. Your role involves dealing with the operational activities of services and managing, coordinating or integrating these within the Service Lifecycle.
What will you learn?
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
Prerequisite: ITIL Foundation Certified
Duration of the Training: 2 Days
Exam Body: Peoplecert
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