An important aspect of IT Service Management is the new release cycle. The control and validation of (new) services also requires consideration. Following this module helps IT professionals to further their knowledge about implementing new services in an IT organization.
You are an IT professional, business manager or business process owner and form part of the operational staff in your organization. You wish to know more about releases, control and validation processes within Service Management and how to apply this knowledge. In your role you make a direct or indirect contribution towards higher levels of IT Service Management.
What will you learn?
Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:
Prerequisites: ITIL Foundation Certified
Duration of the Training: 2 Days
Number of Questions: 8
Pass Score: 70%
Open book/notes: No
Electronic equipment permitted: No
Exam Body: Peoplecert
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