ITIL Practitioner Training and Certification

Information

The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives. It enables practitioners to not only speak the language of ITIL, but be able to translate it and use it in practice.


What will you Learn?   

  • Be able to use IT Service Management concepts that are important drivers of continual service improvement.
  • Be able to apply the CSI approach to manage improvements in a given organizational context.
  • Be able to apply organizational change management to support continual service Improvement.
  • Be able to use metrics and measurement to enable continual service improvement.
  • Be able to communicate effectively to enable continual service improvement.
  • Be able to use IT Service Management concepts that are important drivers of continual service improvement.
  • Be able to apply the CSI approach to manage improvements in a given organizational context.
  • Be able to apply organizational change management to support continual service Improvement.

  

Prerequisites: ITIL Foundation Certified


Duration of the Training: 2 Days


Exam Details

  • Multiple choice examination questions
  • 40 questions
  • 28 marks required to pass (out of 40 available) - 70%
  • 135 minutes’ duration
  • Open book

Exam Body: Peoplecert

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