Continuity of services is essential for each organization. Planning, Protection and Optimization of services ensure continuity. The management of demand, capacity and availability plays a key role in this, making the module indispensable for everyone involved directly or indirectly in providing services or responsible for their functioning.
You are an IT professional, business manager or business process owner and form part of the operational staff in your organization. You would like to know more about managing demand, capacity, availability, safety, risks and IT Service Continuity Management and the associated service agreements. You contribute to a higher level of IT Service Management.
What will you learn?
Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:
And specifically in the following key ITIL® process and role areas:
Prerequisites: ITIL Foundation Certified
Duration of the Training: 2 Days
Number of Questions: 8
Pass Score: 70%
Open book/notes: No
Electronic equipment permitted: No
Exam Body: Peoplecert
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