ITIL Managing Across the Lifecycle MALC)

Information

The ITIL® Expert level certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field.


Target group 

A certificate for CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners. You are involved with monitoring the ITIL® Lifecycle and improving IT Service Management in your organization.


What will you learn?

  • Key concepts of the service lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the service lifecycle
  • Managing services across the service lifecycle
  • Governance and organization
  • Measurement 
  • Implementing and improving service management capability   

Prerequisites

You already have ITIL® Foundation in IT Service Management 2 credits from V3 Foundation . You have obtained at least 15 credits with ITIL® Service Lifecycle or Service Capability qualifications.

  

Duration of the Training: 2 Days


Exam Details 

  • Number of Questions: 10
  • Pass Score: 70%
  • Open book/notes: No 
  • Electronic equipment permitted: No  

Exam Body: Peoplecert

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