ITIL Foundation Training and Certification

Information

ITIL® Foundation is the most important certificate for IT professionals and employees wishing to know more about IT Service Management. Organizations that work according to ITIL® use the complete ITIL® exam program for training personnel based on their roles. Their ITIL® skills enable them to perform and cooperate better.

Target group:

You are an IT professional, business manager or business process owner in an organization that operates according to ITIL®. After gaining the certificate, you will understand how the ITIL® exam program contributes to raising the quality of IT Service Management. Your role and qualities are important for better (team) performance.


What will you learn?

  • Service management as a practice (comprehension)
  • The ITIL service lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)
  • Technology and architecture (awareness)
  • Competence and training (awareness)​

Prerequisites

None.​


Duration of the Training: 2 Days


Exam Details 

  • Number of questions: 40
  • Pass mark: 65% (26 out of 40)
  • Open book: No
  • Electronic devices permitted: No

Exam Body:  Peoplecert

Scheduled batches

17th & 18th

November 2018

9:30AM - 5:30PM

Kenna Management - Hyderabad

17th & 18th

November 2018

9:30AM - 5:30PM

Kenna Management - Hyderabad

8th & 9th

December 2018

9.30 AM - 5.30 PM

Kenna Management - Hyderabad

+ Event Details

8th & 9th

December 2018


9.30 AM - 5.30 PM

Kenna Management - Hyderabad

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