ITIL Capability Modules

ITIL Operational Support and Analysis

The module focuses on the practical application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management.

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ITIL Planning, Protection & Optimisation

The module focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management.

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ITIL Release, Control and Validation

 The module focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization’s or users’ needs.

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ITIL Service Offerings & Agreements

The module focuses on the practical application of SOA practices in order to enable portfolio, service level, service catalogue, demand, supplier and financial management.

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