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ITIL Service Transition
Summary
  
Successful implementation of ITIL Service Transition best practices enables IT departments to develop capabilities for transitioning new and changed services into operations, ensuring that requirements are effectively realized while controlling the risks of failure and disruption.
  
Target group  
You are a CIO, CTO, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or a member of the supervisory staff. Your role involves dealing with the operational activities of services and managing, coordinating or integrating these within the Service Lifecycle.
 
TRAINING PROGRAMS
 
 
 
 
 
 
 
 
 
 
 
 
 
Context
After gaining your certificate, you will be familiar with the basics of service transition and Developing and justifying test strategies for new services in a variety of business environments.
Prerequisites
The certificate is a follow-on after gaining the ITIL® Foundation in Service Management (possibly in combination with Bridge). You followed your training with an EXIN-accredited trainer.
Exam content
The ITIL Lifecycle Service Transition course provides an in-depth coverage of the following topics:
  • Introduction and Overview – Service Transition – Principles, Linkages, & Business Value
  • Key Principles of Service Transition
  • Primary ITIL processes within Service Transition
  • Change Management
  • Service Asset and Configuration Management
  • Knowledge Management
  • Release and Deployment Management
  • Other considerations – Planning, Support, Validation, Testing
  • Common Service Transition Operational Activities
  • Organizing for Service Transition
  • Technology-Related Issues
  • Implementing and Improving Service Transition
Exam Details  
  • Number of Questions: 8
  • Pass Score: 70%
  • Open book/notes: No 
  • Electronic equipment permitted: No