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ITIL 2011 Foundation
Summary
ITIL® Foundation is the most important certificate for IT professionals and employees wishing to know more about IT Service Management. Organizations that work according to ITIL® use the complete ITIL® exam program for training personnel based on their roles. Their ITIL® skills enable them to perform and cooperate better.

ITIL® Foundation is part of the Certified Integrator program and is one of the prerequisites to attain the title:

EXIN Certified Integrator Secure Cloud Services.
 
TRAINING PROGRAMS
 
 
 
 
 
 
 
 
 
 
 
 
 
Target group  
You are an IT professional, business manager or business process owner in an organization that operates according to ITIL®. After gaining the certificate, you will understand how the ITIL® exam program contributes to raising the quality of IT Service Management. Your role and qualities are important for better (team) performance.
Context
ITIL® Foundation enables you to lay the basis for a complete program of ITIL® exams and obtaining various certificates in IT Service Management. This will show that you take your work according to ITIL® seriously. It will improve your qualifications for working with other ITIL®-certified personnel.
Prerequisites
None.
Exam content
Candidates are tested on:
  • Service management as a practice (comprehension)
  • The ITIL service lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)
  • Technology and architecture (awareness)
  • Competence and training (awareness)
Exam Details  
  • Number of questions: 40
  • Pass mark: 65% (26 out of 40)
  • Open book: No
  • Electronic devices permitted: No